Cancellation & Return Policy – AMC SYSTEM SDN BHD
At AMC SYSTEM SDN BHD, we strive to process and fulfill orders promptly. Our cancellation policy varies depending on the product type and its shipping schedule. Please review the following guidelines:
In-Stock Items
Cancellation Window: Requests to change or cancel orders for in-stock items can be accepted during our normal business hours, up to one business day prior to the scheduled ship date.
Post-Ship Date: Requests made on or after the scheduled ship date cannot be accommodated.
Make-to-Order (MTO) Items
Many of our products are manufactured specifically to customer specifications. As such, the production process often begins shortly after order confirmation.
Returning Products
In-Stock Items
Return Eligibility: Returns may be accepted under certain circumstances. Please contact AMC SYSTEM SDN BHD Customer Service for assistance.
Return Shipping: Customers are responsible for shipping charges when returning products.
Make-to-Order Items
Non-Returnable: Due to their customized nature, Make to order items cannot be returned.
Incorrect Shipments
Reporting Issues: If you receive products different from what was ordered, please contact our Customer Service promptly for resolution
Contact Information:
AMC SYSTEM SDN BHD
[Insert Company Address]
Phone: [018-368 2628] / [03-7499 3649]
Email: [adminteam@amcsystem.com.my]
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
*This Cancellation & Return Policy is subject to change without prior notice.